Return & Shipping Policy

RETURNS & REFUNDS

We want you to truly love your Outback Linen piece.

If something isn’t quite right, we’re here to help, within the guidelines below.

1. Return Timeframe (Strict Policy)

All return requests must be lodged within 48 hours of delivery via our returns portal.

Returned items must be received by us within 30 days of the original delivery date.

Returns received after 30 days from the delivery date will not be accepted under any circumstances. No exceptions will be made.

Items sent outside this timeframe will be returned to the sender at the customer’s expense.

2. Change of Mind & Sizing

We offer exchange or store credit only for full-priced items.

We do not offer refunds for:

  • Change of mind

  • Incorrect sizing

  • Personal preference

To be eligible for exchange or store credit:

  • Item must be unworn, unwashed and unaltered

  • Tags must remain attached

  • Item must be in original packaging

  • Item must be in resaleable condition

The customer is responsible for return postage costs.

Our garments are intentionally relaxed and oversized. If you are between sizes, we recommend sizing down. Please refer to our size guide before purchasing.

3. Final Sale Items

The following items are strictly non-returnable unless deemed faulty:

  • Sale items

  • Mystery Boxes

  • Items marked FINAL SALE

  • Free gifts with purchase

Please choose carefully when purchasing these pieces.

4. Faulty Items

We inspect every garment before dispatch.

If you believe your item has a manufacturing fault, please email:

support@outbacklinen.co

Include:

  • Your order number

  • Clear photographs

  • A brief description of the issue

If deemed a genuine manufacturing fault, we will meet our obligations under Australian Consumer Law in line with the Australian Competition and Consumer Commission. This may include a replacement, store credit, or refund depending on available inventory.

Fault claims must be lodged within 30 days of delivery.

Please note:

  • General wear and tear is not considered a manufacturing fault

  • Pulled threads, damage from incorrect washing, or rough handling are not faults

  • Refunds (if approved) will be processed to the original payment method

  • Payment provider fees (Afterpay, PayPal, Zip, Shopify etc.) will be deducted from refund amounts

  • Original shipping costs are non-refundable

5. Embroidered Garments

Our embroidered designs are delicate artworks requiring gentle care.

We do not accept returns or exchanges for items damaged due to:

  • Rough handling

  • Incorrect care or washing

  • Pulled threads or fraying from wear

Please follow care instructions carefully to preserve your garment.

6. How to Lodge a Return

Step 1: Lodge your return via our portal:
https://www.outbacklinen.co/a/return

Step 2: Await approval and return instructions.

Step 3: Post your item (with tracking) to:

Outback Linen
PO Box 1135
Yeppoon QLD 4703

We strongly recommend using a traceable delivery method.
Outback Linen is not responsible for items lost in return transit.

7. Processing Time

Returns are inspected upon arrival.

Please allow up to 5 business days for processing once received.

If approved:

  • Exchanges will be issued as a new order with tracking

  • Store credit will be emailed as a unique code

Store credit is issued for the purchase price excluding original and return shipping costs.

8. Lost or Missing Parcels

All orders are shipped with tracking and delivery confirmation.

If you believe your parcel has been lost or not delivered, you must lodge a non-receipt claim within:

  • 21 days of dispatch (Australia)

  • 30 days of dispatch (International)

Claims made outside this timeframe may not be eligible for investigation or compensation.

Need Assistance?

If you have questions about sizing, returns or your order, please contact:

support@outbacklinen.co

We’re always here to help.