Shipping

At Outback Linen, we want your parcel to arrive quickly, safely, and with the same care we put into every garment. Here’s everything you need to know about shipping your linen.

 

Domestic Shipping (Australia)

  • Free next business day shipping on all orders over $199 AUD.

  • Orders under $199 AUD:

    • Standard Shipping: $10 AUD

    • Express Shipping: $15 AUD

Our warehouse is based in Yeppoon, Queensland, and all orders are shipped the next business day.

 

International Shipping

For orders outside of Australia, postage is calculated at checkout, but if you have any questions please email support@outbacklinen.co

 

Estimated Delivery Times

  • Standard Post (Australia): 2-7 business days once dispatched

  • Express Post (Australia): 1-4 business days once dispatched

(Please note: regional areas may take a little longer, and delivery times are estimates only.)

 

Dispatch Times

  • Orders placed Monday-Friday are dispatched the next business day.

  • During busy sale periods, dispatch may take slightly longer, but we always pack orders in the order they are received.

  • Choosing express shipping speeds up delivery, but does not change dispatch order.

 

Additional Information

  • Delivery times can be impacted by public holidays, severe weather, or carrier delays outside our control.

  • Outback Linen is not responsible for lost or stolen parcels once they have been marked as delivered by Australia Post.

  • Please ensure your shipping address is correct at checkout. If an incorrect address is provided, we cannot guarantee redelivery or reimbursement.

 

Pre-Order Information
Some items in our collections are offered on a pre-order basis. Please note the following before purchasing:
  1. Shipping Options
    • Ship Available Items Now – You may choose to pay an additional shipping fee to have in-stock items sent immediately.
    • Wait for Pre-Order – If you’d prefer, we can hold your entire order and ship all items together once the pre-order stock arrives.

  2. Pre-Order Timelines
    • Pre-order items are not available for immediate dispatch.
    • Each product listing will show an indicative arrival date.
    • Please allow up to 2 weeks beyond the indicative date for unexpected delays in production or freight.
    • If there are any expected delays, we will update customers directly.

  3. Guidelines & Support
    • By placing a pre-order, you acknowledge that delivery is subject to the above timelines.
    • If your order includes both in-stock and pre-order items and you do not select the additional shipping option, your order will ship once all items are available.
    • If you have any concerns or questions, please contact our customer care team for assistance.

 

Questions About Shipping?

We’d love to help. Reach out anytime at support@outbacklinen.co and our team will look after you.